1. Introduction
Welcome to JeffsTrend. These Terms and Conditions govern your use of our website, mobile application, and services for purchasing footwear and related products. By accessing or using our platform, you agree to be bound by these terms. If you do not agree to these terms, please do not use our services.
JeffsTrend is an e-commerce platform based in Karachi, Pakistan, specializing in quality footwear for men, women, and children. Our platform enables customers to browse, select, and purchase footwear products for delivery within Pakistan.
2. Definitions
- “Company,” “we,” “us,” or “our” refers to JeffsTrend, operating in Karachi, Pakistan.
- “Customer,” “you,” or “your” refers to any individual or entity accessing our platform or purchasing our products.
- “Platform” refers to our website, mobile application, and any other digital interfaces operated by JeffsTrend.
- “Products” refers to all footwear and related items available for purchase through our platform.
- “Order” refers to a request by the customer to purchase products from our platform.
3. Eligibility
To use our platform and make purchases, you must be at least 18 years of age or have the consent of a parent or legal guardian. By using our services, you represent and warrant that you meet these eligibility requirements and have the legal capacity to enter into a binding agreement.
4. Account Registration
To access certain features of our platform, you may be required to create an account. When registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must notify us immediately of any unauthorized use of your account or any other security breach. JeffsTrend will not be liable for any loss or damage arising from your failure to protect your account information.
5. Products and Pricing
5.1 Product Information
We strive to display accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions, colors, or other content on our platform are accurate, complete, or error-free. Actual colors may vary depending on your device settings and display.
5.2 Pricing
All prices displayed on our platform are in Pakistani Rupees (PKR) and include applicable taxes unless otherwise stated. We reserve the right to modify prices at any time without prior notice. The price applicable to your order will be the price displayed at the time of purchase.
5.3 Availability
Product availability is subject to change without notice. We reserve the right to limit quantities, discontinue products, or refuse orders at our sole discretion.
6. Orders and Payment
6.1 Order Placement
When you place an order through our platform, you are making an offer to purchase the selected products. All orders are subject to acceptance by JeffsTrend. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
6.2 Order Confirmation
Upon successful placement of an order, you will receive an order confirmation via email or SMS. This confirmation acknowledges receipt of your order but does not constitute acceptance. Your order is accepted only when the products are dispatched and you receive a shipping confirmation.
6.3 Payment Methods
We accept the following payment methods: Cash on Delivery (COD), bank transfers, credit/debit cards, and approved digital payment platforms such as JazzCash and Easypaisa. Additional payment methods may be added at our discretion.
6.4 Payment Security
All online payments are processed through secure payment gateways. We do not store your complete credit/debit card information on our servers. You are responsible for ensuring that your payment information is accurate and that sufficient funds are available.
7. Shipping and Delivery
7.1 Delivery Areas
We currently deliver to locations within Pakistan. Delivery availability and charges may vary based on your location. Remote areas may incur additional delivery charges or extended delivery times.
7.2 Delivery Timeline
Estimated delivery times are provided at checkout and in your order confirmation. While we strive to meet these estimates, delivery times are not guaranteed and may be affected by factors beyond our control, including weather conditions, public holidays, and courier service delays.
7.3 Shipping Charges
Shipping charges are calculated based on delivery location and order value. Free shipping may be offered on orders exceeding a specified minimum value, as indicated on our platform. Shipping charges, if applicable, will be displayed before order confirmation.
7.4 Risk of Loss
Risk of loss and title for products pass to you upon delivery to the address provided. It is your responsibility to ensure someone is available to receive the delivery and to inspect products upon receipt.
8. Returns and Exchanges
8.1 Return Policy
We accept returns within 7 days of delivery, provided the products are unused, unworn, and in their original packaging with all tags attached. Products showing signs of wear, damage, or alteration will not be accepted for return.
8.2 Exchange Policy
Size exchanges are available within 7 days of delivery, subject to stock availability. If the desired size is unavailable, you may opt for a refund or store credit. Exchange requests must be initiated through our customer service.
8.3 Return Process
To initiate a return or exchange, contact our customer service team with your order number and reason for return. Upon approval, you will receive instructions for returning the product. Return shipping costs may be borne by the customer unless the return is due to our error or a defective product.
8.4 Refunds
Refunds will be processed within 7-14 business days after we receive and inspect the returned product. Refunds will be issued to the original payment method. For COD orders, refunds may be processed via bank transfer or store credit.
8.5 Non-Returnable Items
The following items are not eligible for return: products marked as final sale, customized or personalized items, products purchased during clearance sales (unless defective), and items damaged due to customer misuse.
9. Product Warranty
JeffsTrend provides a limited warranty against manufacturing defects for a period of 30 days from the date of delivery. This warranty does not cover damage resulting from normal wear and tear, improper use, accidents, or unauthorized modifications. Warranty claims must be submitted with proof of purchase and photographs of the defect.
10. Intellectual Property
All content on our platform, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of JeffsTrend or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.
11. User Conduct
When using our platform, you agree not to:
- Use our platform for any unlawful purpose or in violation of any applicable laws
- Provide false or misleading information when placing orders or creating accounts
- Attempt to gain unauthorized access to our systems or other user accounts
- Interfere with the proper functioning of our platform or servers
- Engage in fraudulent activities, including but not limited to payment fraud
- Use automated systems or software to extract data from our platform
12. Privacy Policy
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. By using our platform, you consent to the collection and use of your information as described in our Privacy Policy.
13. Limitation of Liability
To the maximum extent permitted by law, JeffsTrend shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our platform or purchase of our products. Our total liability for any claim arising from these terms shall not exceed the amount you paid for the specific product giving rise to the claim.
14. Disclaimer of Warranties
Our platform and products are provided “as is” and “as available” without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our platform will be uninterrupted, error-free, or free of viruses or other harmful components.
15. Indemnification
You agree to indemnify, defend, and hold harmless JeffsTrend, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising from your violation of these terms, your use of our platform, or your infringement of any third-party rights.
16. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these terms or your use of our platform shall be subject to the exclusive jurisdiction of the courts in Karachi, Pakistan.
17. Dispute Resolution
In the event of any dispute arising from these terms or your use of our platform, we encourage you to first contact our customer service team to seek an amicable resolution. If a resolution cannot be reached, the dispute shall be settled through arbitration in Karachi, Pakistan, in accordance with applicable arbitration laws.
18. Force Majeure
JeffsTrend shall not be liable for any failure or delay in performing our obligations under these terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, war, civil unrest, strikes, pandemics, or disruptions to utility or transportation services.
19. Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our platform. Your continued use of our platform after any modifications constitutes acceptance of the updated terms. We encourage you to review these terms periodically.
20. Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
21. Entire Agreement
These Terms and Conditions, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and JeffsTrend regarding your use of our platform and purchase of our products. This agreement supersedes all prior agreements, communications, and understandings.
22. Contact Information
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us at:
JeffsTrend Karachi, Pakistan Email: support@jeffstrend.com Phone: [Contact Number] Website: www.jeffstrend.com
By using JeffsTrend, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.